根域名无法访问

问：你好，qdkaishuokeji.com，这个根域名无法访问，最近几天有增加独立IP之后发现根域名无法访问，请帮忙查看，是什么 原因，域名解析的是cname,根域名无法访问

答：您好，我们测试访问没有问题，访问qdkaishuokeji.com会301跳转到www.qdkaishuokeji.com，请问您本地访问提示什么，请打开您的电脑左下角-开始-运行-输入cmd,在弹出的黑色窗口下输入ping qdkaishuokeji.com回车,将结果反馈下，以便为您查看分析,非常感谢您长期对我司的支持!

答：您好，由于证件号码错误已审核拒绝，请您重新上传证件提交审核，专员为您优先初审。非常感谢您长期对我司的支持.由此给您带来的不便之处,敬请原谅!谢谢!

问：您好，麻烦将这3个域名取消接入，该客户不在使用我们主机服务器，我们也不方便咨询到核验短信验证码。

答：您好，查看您已操作取消接入，资料已在管局审核阶段，请耐心等待管局审核结果,非常感谢您长期对我司的支持.由此给您带来的不便之处,敬请原谅!谢谢!

问：您好，因为网站更换空间了，需要换个备案码，请问换备案码需要客户配合修改吗，因为经办人正在休产假，不太方便

答：您好，如仅是从我司一台主机更换为我司另一台主机，请点击备案信息修改备案码，无需提交资料至管局审核，也无需重新上传其他备案资料,非常感谢您长期对我司的支持.由此给您带来的不便之处,敬请原谅!谢谢!

问：8月2日我司给买家发过一份发票，8月5日买家说是3号的时候收到另一封邮件是3号的，不过在垃圾邮箱里面他们没有看到，询问我们怎么回事儿，但实际我们3日并没有发送过邮件，买家转回来后我们发现，是有人用我们邮箱发送了假的发票，pdf文件里面其他信息不变，只改动了收款银行资料。并且发给买家的时候抄送了我们[email protected]和[email protected]的邮箱，但实际我们并没有收到，烦请查看是什么原因

答：您好，请提供下您们发送的邮箱地址是多少？具体的发送时间，另外把客户转发的邮件截图到工单中，方便我司进一步核实,非常感谢您长期对我司的支持！

问：我们发送的时间是8月2日0905时发送的邮件，根据买家转回来的邮件，骗子是8月3日08:59：12发送的邮件，详情请见图片

答：您好，您们是通过账号发送的吗？检查日志8.2号0905并没有发送记录，但8.3号10点的确有一封发送记录，另外检查了您的登录日志，并没有明显的异常,非常感谢您长期对我司的支持！

问：如果是对方电脑中毒被监听，是否也有可能出现仿冒我们发送的情况? 如果基于我们电脑没中毒的情况，是否只能是对方开启spf才能避免骗子，我方无法阻止有人仿冒我们的邮箱?

答：您好，是的，您们或者对方被监听都有可能出现，对方如果开启了spf验证，这种伪造的邮件一般会被拦截掉，因为这种伪造的邮件并不会经过您的邮局系统，也不需要您们确认，所以您是无法阻止别人伪造的,非常感谢您长期对我司的支持！

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X-MS-zation-ExpirationIntervalReason: X-MS-zation-Network-Message-Id: 93c8fe87-609b-08d95619f4b0 X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: cab7d2b3-42ac-495f-ace2-d79261ac5ee6:0 X-MS-zation-MessageDirectionality: X-MS-zation-AuthSource: VE1EUR01FT018.eop-EUR01.prod.protection.outlook.com X-MS-zation-AuthAs: X-MS-Oing-Correlation-Id: 93c8fe87-609b-08d95619f4b0 X-MS-TrafficTypeDiagnostic: LO2P123MB3821: X-MS-sageProperties: SA|SL X-MS-PublicTrafficType: X-MS-zation-SafeAttachmentProcessing: X-MS-Oob-TLC-OOBClassifiers: OLM:5797; X-MS-zation-SCL: 9 X-CustomSpam: SPF Fail X-Fam-Report: CIP:127.0.0.1;CTRY:US;LANG:en;SCL:9;SRV:;IPV:NLI;SFV:SPM;H:delivery.mailspamprotection.com;PTR:delivery.mailspamprotection.com;CAT:HSPM;SFS:004);DIR:INB; X-Mam: BCL:0; X-MS-enant-OriginalArrivalTime: 03 Aug 2021 00:59:32.8516 (UTC) X-MS-enant-Network-Message-Id: 93c8fe87-609b-08d95619f4b0 X-MS-enant-Id: cab7d2b3-42ac-495f-ace2-d79261ac5ee6 X-MS-enant-AuthSource: VE1EUR01FT018.eop-EUR01.prod.protection.outlook.com X-MS-enant-AuthAs: X-MS-enant-FromEntityHeader: X-MS-ort-CrossTenantHeadersStamped: X-MS-ort-EndToEndLatency: 00:00:03. 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答：您好，从内容上看，spf校验是失败的，对方的发信IP是127.0.0.1，发信地址应该是delivery.mailspamprotection.com ,非常感谢您长期对我司的支持！

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